ServiceMax Field Service Solutions by Simpliigence
From scheduling and dispatching to work order automation and inventory tracking, ServiceMax Field Service is a leading field service management platform designed to help businesses optimize on-site service operations.
ServiceMax Use cases
✅ First-Time Fix: Technicians arrive with the right tools and information.
✅ Scheduling: AI-driven dispatching minimizes travel time and maximizes efficiency.
✅ Real-Time Asset & Inventory Management: Prevent service delays.
✅ Preventive Maintenance: No unexpected failures with proactive servicing.
✅ Data Usage: Smarter service with self-diagnostics, remote fixes, and proactive support.
30% Increase
40% Reduction
25% Improvement
What Solutions does ServiceMax Field Service Offer?
Work Order Management
Streamline service requests, automate work order assignments, and ensure technicians have all the necessary details before arriving on-site.
AI-Optimized Scheduling & Dispatching
Intelligent scheduling ensures that the right technician is assigned to the right job based on skills, location, and availability.
Mobile Field Service Access
Empower field technicians with mobile access to service history, customer details, and troubleshooting guides.
Inventory & Asset Tracking
Ensure field teams always have access to the right spare parts, reducing delays and improving first-time fix rates.
Preventive & Predictive Maintenance
Monitor equipment health and schedule maintenance proactively to avoid costly breakdowns.
Contract & Warranty Management
Track service agreements, warranties, and entitlements to ensure compliance and revenue protection.
ServiceMAX - Functional and Technical Excellence
Functional Capabilities
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Expertise in managing end-to-end field service operations.
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Skilled in planning and optimizing service parts availability.
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Strong focus on effective inventory tracking and control.
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Capable of aligning supply chain operations with service requirements.
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Proficient in defining pricing strategies for service parts and product offerings.
Technical Capabilities
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Proven experience in implementing both new and existing ServiceMax solutions.
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Competent in integrating ServiceMax with external systems.
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Specialized knowledge in the healthcare and medical device service domain
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Skilled in analytics-driven preventive maintenance and key metric tracking.
ServiceMax Field Service Workflow – Step-by-Step Process
Comparison: ServiceMax vs. Traditional Field Service Management
|
Feature |
ServiceMax |
Traditional Field Service |
|
AI-Driven Scheduling |
✅ Yes |
❌ No |
|
Mobile Technician Access |
✅ Yes |
❌ Limited |
|
Work Order Automation |
✅ Yes |
❌ No |
|
Predictive Maintenance |
✅ Yes |
❌ No |
|
Real-Time Asset Tracking |
✅ Yes |
❌ Manual |
Why Choose Simpliigence for ServiceMax Implementation?
Simpliigence is a Salesforce CREST partner with deep ServiceMax implementation expertise, customization, and optimization. Our expert consultants help businesses enhance their field service operations with cutting-edge automation and AI-driven efficiencies.