S I M P L I I G E N C E

Concierge

All of the value of a dedicated team, at a fraction of the cost. Are you looking for Salesforce expertise with a consultative support approach? Then Concierge is for you. We provide direct access to a team of skilled certified resources who can help you maximize your investment in Salesforce.

You will work with a dedicated contact who understands your system and business needs.

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Our Support Solution

Our support solution is designed to serve as your guide and system administrator, eliminating the financial burden of dedicated resources and providing you with access to both developers and certified cloud consultants to enhance all areas of your platform.

Sales & Marketing Cloud

User Maintenance Security Management Specialized Features Analytics Desktop Application Support Pardot Support

Development & Customization

Data Migration Google Apps Apex & VisualForce Development Customizations Triggers Template Support

Consulting

Best Practices Business Architect Org Review Maximize Features Release Consultingps

Package Details

In case you are looking for partial resource support across every month with a fixed price, we have 3 packages for you. The unused hours can be carried forward to a Maximum of 25% of plan hours.

Silver

Package Minimum: 40 hrs/mo
Volume Discount: No
Email Support: Yes
Phone Support: Yes
SLA: 4 hrs

Gold

Package Minimum: 24 hrs/mo
Volume Discount: Yes
Email Support: Yes
Phone Support: Yes
SLA: 4 hrs

Prime

Package Minimum: 16 hrs/mo
Volume Discount: Yes
Email Support: Yes
Phone Support: Yes
SLA: 2 hrs