Customer satisfaction is a fundamental necessity for a thriving business. It includes how a customer is respected and treated, how his needs and problems are understood and how solutions are provided to him. While, selling a product to a customer involves using various marketing techniques; customer retention and converting him into a loyal customer is built on efficient post-sales service.
Every company’s goal always is a happy customer and its growth is dependent on its customer satisfaction. And a customer being happy is directly proportional to the usefulness of the product features and efficient service provided for product defects or issues. In a world where, Customer is considered the King and where the customer has the power to either accept or reject the product, it is the product features and efficiency of service provided that play a significant role in leading a customer towards or away from the company. And needless to say, a happy customer is no wonder the best form of advertising.
Managing customer relationships is a challenging task that involves managing information and interactions with existing and potential customer, timely resolving of queries. At times it is difficult and even expensive to resolve all customer issues. At this juncture, what if there was a system to bring all your customer information and customer issues in once place. A system that facilitates to understand, stay connected and service your customer better and faster. That helps win a new potential customer and coverts “just” customers to “loyal” customers.
This business process need has led to creation of a system known widely as Customer Relationship Management (CRM). It is an efficient interface bridging the customer and the company. It is a better way to manage the external interactions and relationships that drive success.
Many CRM Software implementations have been made unnecessarily complicated defeating its purpose of being simple to use and adopt. With the mission to simplify CRM Software implementation experience, few experts in this domain have come together to form a new kind of company called Simpliigence. It is a registered consulting partner of Salesforce- a renowned software company specializing in CRM services that utilizes cloud technology to better connect with customers, partners and potential customers.
BUT WHY SIMPLIIGENCE??
Is that what you ask?
We are technologists by trade; but more importantly, we are partners to your business. We strive to understand your business needs and are invested to achieve your business outcomes. We genuinely believe that HONESTY, LOYALTY, TRUST make long-term relationships. With our transparent model, you can monitor the progress of the work we do through a software where it is logged periodically.
HOW DO WE GO ABOUT IT?
Let us explain it in just 6 steps:
1. Determine a timeline for your requirement.
Upon noting your requirements, a detailed timeline of the project from its initiation to its final implementation is determined. We strive to be honest and transparent in our approach and would also inform on what are the best and feasible solutions within your allotted budget.
2. Commitment of the team
A well-trained, highly experienced, and qualified team is assigned, who shall be at your assistance throughout the journey. We make a living out of business consulting and we strive to ensure we earn it with honor. The team comprises of committed and dedicated individuals, allotted specific roles who will be branched out along the process to finish the entire project as per the decided timelines.
3. Proof of Concept
Once the project starts, samples will be made available as and when they are prepared for your reference and inputs, way before the final product. It is here, where we will discuss and brainstorm ideas on ways to further improve it. Also, all our work will be logged in a software where you can monitor the progression on a regular basis.
We use JIRA which is one of the best project management software available for any business. It is based on Agile methodologies and facilitates to plan, track, release, and report on the various tasks in the projects.
5. From us to you
As your partner, we also provide you with best consulting experience by identifying and resolving issues which would help your business growth. The best Customer Relationship Manager will be assigned to you to take care of your needs. The manager will consider the fact that you can handle both, the business and technology side of the module.
6. What you need to do
Just Call us, give us a challenge. And then just kick your legs up and enjoy the show.
Because We at SIMPLIIGENCE are your Partners in the truest sense